Notes on our hygiene concept
The health of our guests and our team is our top priority. For this reason we have developed a comprehensive safety and hygiene concept. Due to the adapted safety measures, there may be longer waiting times, we hope you understand this. In order to ensure that all visitors have a smooth stay in the museum, we would therefore ask you to observe a few notes:
Buy Online Tickets
Only a limited number of guests may stay in the museum. We recommend you to buy tickets online. From now on, day tickets are sold. On weekends there are so called Time Slot Tickets. Important: Admission to the museum must then be at the time stated on the tickets. We try to avoid waiting times. Please understand if you have to wait anyway.
Artcard, Ruhrtopcard, annual tickets, vouchers and already purchased tickets etc. remain valid and may visit the museum on presentation at the museum.
Audioguide on your phone. Use our app to listen to the audio guide with your own headphones . This way you are not dependent on our headphones and the fixed audio stations and can keep a safe distance everywhere.
The app also gives you more information about the exhibition and the surrounding area.
Neanderthal App for iOS + Android
Wear a mask
In the Neanderthal Museum you have to wear a mask (mouth and nose protection) from 6 years on! We ask you to bring your mouth protection, as it is a prerequisite for your visit to the museum.
You can protect yourself and others by keeping a sufficient distance (1.5 metres), for example when standing in line. Wash your hands thoroughly on a regular basis and pay at the museum cash desk with your card. Toilets, frequently used areas and audio guides are regularly cleaned with disinfectant.
To avoid long queues, you can pass the time by taking a walk to the Ice Age Animal Park.
Workshops, guided tours & children's birthdays
Guided tours can be booked for groups with a maximum of 15 people. Children's birthdays and workshops are held with a maximum of 8 people. Hygiene measures must also be observed.
We will of course be happy to clarify any further questions with you personally.
The museum cafe at the end of the permanent exhibition including the roof terrace is open again! Here too, of course, the distance rules must be observed. In the Restaurant "Gavi" next to the museum, take-away food is also sold.
Of course you are welcome to bring your own drinks and food. In the museum garden or in the Neandertal you can end your visit to the museum in peace and quiet with food you brought yourself.