Current information about your visit

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Important notice

The museum will be closed from monday, 19.04.2021!

Notes on our hygiene concept

The health of our guests and our team is our top priority. For this reason we have developed a comprehensive safety and hygiene concept. Due to the adapted safety measures, there may be longer waiting times, we hope you understand this. In order to ensure that all visitors have a smooth stay in the museum, we would therefore ask you to observe a few notes:

Buy Online Tickets

There is only a limited number of guests allowed in the museum. Tickets can only be purchased online (preferred and annual ticket holders book a free time slot ticket online). Until further notice, only time slot tickets will be sold. Important: Admission to the museum must then take place at the time stated on the tickets. We try to avoid waiting times. Please understand if you still have to wait.

Artcard, Ruhrtopcard, annual tickets, vouchers and tickets that have already been purchased, etc. remain valid. Please understand that a free time slot ticket must be booked online in our ticket shop per person (also for family annual tickets). We would like to point out once again that there may be waiting times in front of the museum at any time despite the online ticket. As the holder of a valid RUHR.TOPCARD, you receive one-time free entry to the Neanderthal Museum.

Online Tickets

Obligation to bring a test (Covid-19)

You can only visit the museum with an officially confirmed negative test! The confirmed negative test result must not be older than 24 hours. The test is compulsory for children from 6 years of age. Identity cards are required. You can find a nearby test center here: rapid test, even if your place of residence is not in Mettmann.

In the Neanderthal Museum, medical masks are compulsory (only surgical, FFP2 & KN95 / N95 masks are allowed) from 6 years of age! We ask you to think of your mouthguard, as this is a prerequisite for your museum visit.

Neanderthal App

Audioguide on your phone. Use our app to listen to the audio guide with your own headphones . This way you are not dependent on our headphones and the fixed audio stations and can keep a safe distance everywhere.

The app also gives you more information about the exhibition and the surrounding area.

 

 

Neanderthal App for iOS + Android

Hygiene measures

You can protect yourself and others by keeping a sufficient distance (1.5 metres), for example when standing in line. Wash your hands thoroughly on a regular basis and pay at the museum cash desk with your card. Toilets, frequently used areas and audio guides are regularly cleaned with disinfectant.

To avoid long queues, you can pass the time by taking a walk to the Ice Age Animal Park.

Workshops, guided tours & children's birthdays

We will of course be happy to clarify all questions with you personally.

 

 
 

book here

Museum Café

The museum cafe at the end of the permanent exhibition including the roof terrace is closed!

Of course you are welcome to bring your own drinks and food. In the museum garden or in the Neandertal you can end your visit to the museum in peace and quiet with food you brought yourself.